Frequently Asked Questions (FAQ) related to Medical Tourism in India


Yes – all insurance companies which are based in India and most of the international insurance recognize our hospitals

Yes. Insurance is accepted for all insurance companies based in India and most of the international insurance companies.

Doctors in our network have 15-20 years of experience. They are certified from international accreditation programs from India, USA and UK.

HLS has tied-up only with the most experienced and the best doctors in the country.

HLS is a healthcare company which works for the multi specialty hospitals. We connect the patients to the hospitals for their healthcare needs. All assistance which the patient requires during his healthcare checkup is coordinated through the HLS representative.

We have a list of recommendations for several hotels and guest houses near the hospital. Depending on your budget, we can arrange accommodation for you and your attendant close to the hospital at nearby guest houses, service apartments or luxurious 5-star hotels. Facilities like hospital visits, on-call doctor, cab services and emergency ambulance can also be arranged upon request.

No. English is widely spoken among across India and all doctors and staff are fluent in English. We also have language interpreters for Arabic, Persian, Pashto, Dari and Russian. However, if need arises for translators for languages apart from what is mentioned here, we have them available in our network. All interpreters will be made available with the patient and the attendant throughout their stay at the hospital.

Payments can be made through any of the following modes:

  • Wire Transfer – NEFT, RTGS, IMPS, USSD, BHIM, SWIFT
  • Visa, Master Card, Cirrus and Amex International debit and credit cards
  • Travelers Cheque
  • Pay Zapp
  • Payment Wallets – Paytm and Mobikwik
  • Direct Cash Payment

HLS will coordinate with the doctor on your behalf and take the appointment for you.

No. Patients and their attendants need not pay anything to HLS. HLS services to the patients are free of cost.

We have our services specially designed for the international patients. Click here to know more about the services that we offer to our international guests.

  • Airport pickup and drop
  • Dedicated HLS staff to be with the patient at all times
  • A SIM card, provided to you upon your arrival with an internet connection
  • VISA/FRRO assistance
  • Language interpreters
  • Foreign Exchange conversion at the hospital
  • Fax, photocopy, and courier services
  • Special arrangements to meet specific religious or dietary needs
  • Daily updates for your referring doctors and family
  • In-room color television and cable connection
  • Complimentary Wi-Fi in most of our hospitals
  • Complimentary stay in your room for one attendant

We have tie-up with hotels and guest houses near the hospital for our international patients. A list will be shared with the patients in advance. The patient's family can do the booking directly or ask us to do it on their behalf.

HLS will be with you for all your needs throughout your stay in India. Apart from a dedicated staff which will be assigned to you, a Manager's number will also be shared in case you need any additional support. HLS will be at your service round the clock.

HLS will provide a visa assistance letter after receiving the passport details of the patient and attendant(s) to enable in obtaining the medical visa.

Once you confirm your visit to a facility for medical treatment, we will send a visa requisition letter to the Indian Embassy in your country.

A copy of the letter will be marked to you.

Please send us the following details via email if you want us to send a visa requisition letter to the Indian Embassy in your country:

  • Patient's name and passport number
  • Medical escort's name and passport number
  • Country of origin
  • Your tentative date of arrival at Hospital for treatment
  • If you are traveling on a medical visa, you are required to register at the Foreigner's Regional Registration Office within 14 days of your arrival. Our team will help you with all these formalities.
  • Patients from Pakistan and Bangladesh are required to register with the nearest Police Station or Police Commissioner's office within 24 hours of arrival. Refer to your Visa/ Transit document for instructions.
  • Please bring 10 passport size photographs with you for the above formalities.

India is now a leader in healthcare and has world's best healthcare facilities, highly experienced doctors with international accreditation. The other advantage is that the cost of treatment is substantially lesser than Europe, North America and other Asian countries, in some cases the difference can be as high as 50% or more, even after the cost of travel is added.

Landline phone and free internet services are available in all patient rooms.

Yes, attendant is provided with a place to stay along at the hospital (except ICU stay) if they have opted for a double or single room. The hospital also provides complementary meals to attendant (thrice a day).

Yes, a complimentary pick up and drop to and from the airport is provided. The pickups are done once the flight details and date are provided to HLS.

Yes. The patient and the attendant travelling to India need to send their passport details to enable us in obtaining the medical visa. Once this is done, we will send the invitation letter

Patient's case history and medical reports needs to be shared with us. HLS representative will consult the doctors and provide the doctor's opinion and the cost involved to the patient.

Kidney transplants now have advanced manifolds and have a success rate of more than 95 percent.

Kidneys for transplant may come from a deceased donor or from a healthy living donor.

There are some factors that prevent patients from getting a kidney transplant:

  • Current life expectancy of less than 5 years
  • Recent cancer (other than most skin cancers)
  • Uncorrectable heart disease
  • Untreatable psychiatric illness
  • Missing dialysis appointments or signing off the machine early
  • Active substance abuse (alcohol or drugs)

This is, again, where we come to your assistance. As an individual, not only finding the right medical center, but also the right accommodation that meets your & your companion’s comfort could be disquieting. Before you leave for your trip, we work with you to make sure you are booked in an accommodation of your choice & liking.

When you first tell your doctor about planning a medical trip abroad, the initial reaction of your doctor may be immediate approval, but, in some cases, it may be skepticism. What you can do is, provide your doctor with more details on the credentials of the medical facility that you are considering, the physician’s background & other trip associated information (we can help you with this). This should address your doctors concern, if any. 

In rare cases if your doctor is against medical tourism, encourage him to do a research on the medical care facility & physicians we deal with. He/She will be surprised to know that these are better equipped than many local facilities.

Yes, in most cases the doctors know English. If not, someone in their staff is competent in English and helps bridge any communication gap.

The companion can travel with you. He/she would need a valid passport & may need a visa as well(this depends on destination country and country of origin/citizenship). We can, again, help in this regards.

Yes, we provide you with the doctor’s professional credentials.

Savings can be from 30-50%, depending upon the procedure and the destination.

Medical, cosmetic, dental, diagnostics, infertility and cancer treatment, and many other medically-related and surgical procedures.

This is the first, and probably the most important question that comes to mind when talking about medical tourism.

Any medical surgery or procedure, no matter where it’s carried out, entails some risk. In order to reduce this risk, we work hard to research & provide our clients with information on various options for high quality medical facilities.

The following are some of the important things that we consider when we add any health care provider to our network (one or more of the below):

  • ISO 9000 certified or accreditation from Joint Commission International (JCI), USA. (JCI is the international arm of the Joint Commission on Accreditation of Healthcare Organizations, which evaluates quality standards of US hospitals). If they are not yet accredited by either of these , they should at least be working towards these certifications or accreditations. This assures that they follow the best practices and quality standards in the industry.
  • Track record of quality service, no waiting time, personal attention from doctors. Feedback that we get from previous patients enable us to obtain this information.
  • Certified by one of the leading medical prosthesis manufacturing company in the world.
  • Staff who speak English or have an English speaking interpreter available for international patients.
  • Excellent infrastructure (clean A/C rooms, TV, Internet connectivity)
  • Comfortable accommodation and facilities for any one accompanying the patient.
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